Transparent Last-Mile Delivery

by RaeAnne Marsh

Courier service Dropoff recently expanded into Phoenix with its proprietary technology platform for last-mile, same-day delivery for businesses large and small. Among the features its technology enables are real-time tracking and confirmation of order status with easy Web and mobile ordering, along with signature verification once the delivery is completed, and transparency as to price even before the order is placed.

Noting the company offers its clients complete visibility regarding their driver, co-founder and CEO Sean Spector explains this allows Dropoff’s customer to contact the driver directly if issues arise rather than having to sit on hold with dispatch. Driver selection, itself, involves an intense orientation and vetting process. Drivers, Spector notes, are an extension of not just Dropoff’s brand but also that of its clients, “so we want to make sure they’re represented well.”

Dropoff aims to be the first national brand for same-day delivery. “We want to work with regional and national clients, so we have to be in multiple cities,” Spector says, explaining, “If your business has multiple locations, you want one [delivery] solution rather than a different solution in each city.”

Phoenix is one of the cities that was chosen for this stage of the company’s expansion, according to Spector, because it’s a growing city with a vibrant community, it ranks well for population size among the top 50 metropolitan statistical areas, and existing clients in Dallas and Miami also have operations here. And climate didn’t hurt. “We tend to prefer warmer-weather cities because there are more days to deliver. Having no real inclement weather is a positive for us and our clients because their deliveries don’t get delayed.”

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