SBA Awards $18.8 Million to Support Small-Business Trade Growth

by U.S. Small Business Administration

Administrator Maria Contreras-Sweet, head of the U.S. Small Business Administration, last month announced $18.85 million to support export growth among American small businesses. The funding was awarded through SBA’s competitive State Trade Expansion Program. The share for Arizona businesses in Fiscal Year 2016 is $299,903. Calling it a boon for America’s small businesses, she explains,… [More]

Succession Planning Takes Work

by Michael Timms

Recruiting is broken! It is costly, outdated and misused. Succession planning, important to any business’s long-term success, is the underused, less expensive and more effective alternative to recruiting for difficult-to-find management positions. Realizing this dream, however, requires putting in place a solid road map so companies can identify their high-potential players and game plan for… [More]

Just a Minute? Make the Most of It 

by Jackie Gaines

Ask any working professional what they could use more of, and you’ll probably keep getting the same answer: time. In the frantic pace of the digital age, time is something everyone seems to be short on now. (It’s almost laughable that we once thought technology would help create more leisure time!) But if people could… [More]

No Joke: Humor Is Vital to Workplace Culture

by Nathan Gilroy

Comic actor Charlie Chaplin famously said, “A day without laughter is a day wasted.” This philosophy can be applied directly to the workplace. A Gallup study found that people laugh significantly less on weekdays than on weekends. And a study by Happify found that millennials — who represent the largest generation in the U.S. workforce —… [More]

No Time for Teamwork? 

by Mario Moussa, Ph.D., and Derek Newberry, Ph.D.

“Culture?” The half-formed question hung in the air between the puzzled speaker and a room full of students. We were hosting Larry, a founder of three successful energy startups, as a guest lecturer in our seminar on corporate culture at the University of Pennsylvania. We had just asked the veteran entrepreneur what we thought was… [More]

Faces Matter

by Kangelon “Kay” Dexter

When a person is deciding whether or not to do business with your company, you might expect them to check all the key selling points. Price, benefits and features, brand reputation — these are all things that marketers anticipate customers will care about and, therefore, are the brand identifiers that receive the most attention when… [More]

Are Unknowing Mistakes Driving Away Customers?

by Joseph Michelli, Ph.D.

Loyal customers are hard to come by these days. We all know this. After struggling through years of turmoil and uncertainty, the last thing most leaders would purposely do is take customers for granted. And yet, in many a company, all the fervent efforts to attract and retain them are falling curiously flat. It’s not… [More]

Releasing the Hidden Innovation Brakes

by Stuart Cross

The senior vice president for product development and his team had spent nearly 18 months developing a new range for an international cleaning products business. Initial customer research in two European markets had identified a need for office cleaning machines with a more efficient use of the cleaning agent, and the project had passed through… [More]

Digital Forces a Change in World of Work 

by Mike Hunter

Responding to disruptive changes in digital technology, business models and workforce demographics, 92 percent of business and HR leaders have identified the critical need to redesign their organization to meet global business demands. This is according to Deloitte’s fourth annual report, “Global Human Capital Trends 2016: The new organization, Different by design.” Yet only 14… [More]

Is Work About Time?

by Ginka Toegel

In this day and age of hyper connectivity and changing values, it’s a wonder that many of us still work in an office during a fixed window of hours. Of course, for airports, hospitals, shipping companies, retail stores and many other organizations to run efficiently, they need to have strict schedules and their workforce has… [More]